• Greet customers, record orders, and serve food and beverages with consistently positive and helpful attitude, including answering about menu.
• Input orders into a point-of-sales (POS) system and accept payment using a credit card, cash or any method of payment as required.
• Ensures to deal with customers and customer complaints in a diplomatic manner, and appropriately escalates such instances to the Restaurant Supervisor.
• Promotes good branding image of the unit through always ensuring customer satisfaction.
• Ensure the Restaurant is always kept clean. Check Restaurant furnishings for damages and promptly informs the Unit Manager of such damages to facilitate proper repair.
• Check the cleanliness of service equipment.
• Check tables and table set-up. Ensures fast turn around and cleaning of table when customers leave the unit.
• Keep the Restaurant Manager/Supervisor of any issues related to service.
• Adheres to the company’s policy on grooming.
• Ensures to comply with all Health and Safety Standards as required and published by the management.

• Good interpersonal and communication skill
• Basic English is an advantage

• Responsible and able to work in a fast-paced environment with tight deadlines
• Excellent team player, self-motivated, well-organized
• Committed to continuous improvement, actively promoting innovation and best practice, constantly seeking feedback

HMSHost, a global leader in dining experience for travel venues, is part of Avolta, a key player in the travel experience sector. Avolta operates on 75 countries with over 1,200 locations, offering travel retail, F&B and innovative solutions. HMShost Malaysia with 24 years expertise, leads the airport F&B industries, managing 25 outlets across Kuala Lumpur International Airport, Terminal 1 (KLIA T1), Kuala Lumpur International Airport, Terminal 2 (KLIA T2) and Langkawi International Airport (LIA).